Beacon Media + Marketing
If you’re putting energy into generating leads but not seeing them convert into paying customers, you’re not alone. For many behavioral and mental health practices (and service-based businesses in general), this is one of the most incredibly frustrating parts of the marketing strategy. Your team is showing up online, your ads are live, your blog…
Why the Patient Journey Matters in Mental Health Marketing In behavioral and mental health marketing, conversions aren’t just about clicks and forms; they’re about trust, emotional readiness, and removing friction from the care process. When someone searches for a therapist or psychiatrist, they’re not just browsing—they’re seeking answers, reassurance, and safety. That’s where patient journey…
The art of storytelling has long been an essential part of being human. Over time, we’ve chronicled our history in the form of story and narrative. We’ve imagined new worlds, new technologies, and have told tales of love and mystery, some that have even survived thousands of years. But throughout time, we’ve also learned a…
In the modern business world, the most important journey is the one your customer travels. Not only that, it’s their overall experience of this journey that will captivate your clients and keep them around for a while. And of course, we all love that. Customer experience expert and Founder and CEO of Women in CX,…
One-size-fits-all solutions used to dominate business thinking. For decades, industries standardized everything. But not anymore. Management models, workplace culture, even marketing metrics were all attached to standards because it was easier to compare, track, and replicate. But the world has shifted. Today, people expect customization. Patients want treatment tailored to their needs. Consumers expect recommendations…
In any business relationship, no matter the industry, truth is never an abstract concept; it’s the foundation of trust. Patients entrust clinicians with their well-being, families entrust providers with care, and communities entrust organizations with resources. Every decision, from how you structure treatment programs to how you communicate outcomes, comes back to this central question:…
What Is Marketing ROI (And Why Does It Matter?) If you’ve ever asked, “Is all this marketing actually doing anything?” — you’re already thinking like a strategist. That’s where marketing ROI comes in. Return on investment (ROI) is the most important key metric in your marketing toolbox. It tells you whether your marketing campaigns are…
Why “Realistic ROI” Is the Wrong Question (But Still Worth Asking) If you’re asking, “What kind of return should I expect from my marketing?” you’re not alone. It’s a common, valid question—and one with a complicated answer. That’s because the idea of a “realistic marketing ROI” depends entirely on your goals, business model, timeline, and…
When we think about marketing value, our minds often jump to external metrics: website traffic, lead conversion rates, and cost per acquisition. These numbers are vital, but they only tell part of the story. An often-overlooked goldmine of marketing value lies within your clinic’s walls: your staff. High staff retention and strong morale are not…
Would you ever purposely choose conformity over authenticity? It feels like a simple answer. I believe that in a perfect world, we’d all happily choose the latter. We all appreciate uniqueness, individuality, and authenticity. These qualities are what make someone, or something, stand out to us because they’re what make us come alive. Because it’s…
So, What’s It Like to Work With Beacon? We get this question all the time — and honestly? It’s one of our favorites. Imagine a marketing agency where ideas bounce between time zones, strategy decks come with emojis, and brainstorms happen over Zoom with pets occasionally crashing the call. We’re not gathered around a whiteboard;…
For decades, Return on Investment (ROI) has been the gold standard for measuring marketing success. It’s a straightforward formula: did the revenue generated from a campaign exceed its cost? While this metric is essential, it falls short in sectors where value isn’t purely financial. In behavioral health, success is measured not just in dollars, but…
