Adrienne Wilkerson

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Explore insights on SEO, AI, and digital marketing strategies designed to help your business grow, stay visible, and adapt in a constantly evolving online landscape.

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If you have been researching digital marketing strategies for your business, you have probably heard of Search Engine Optimization or SEO. SEO is the practice of using keywords and phrases to boost a company website in a search engine such as Google. But what about optimization for your social media profiles? There is a lot you can do to make sure your business’s Instagram profile comes up first and encourages visitors to become followers. Hop onto the app! These quick and easy edits will take only a matter of minutes.

The Anatomy of an Instagram Profile

In order to best discuss opportunities for optimizing your business’s Instagram profile, it is important that we get our terms straight. Throughout this article, we will use the following terms to refer to their respective profile components. We use NASA as an example:

Your “username” or “handle” as it is referred to on Instagram is your business’s call sign, it is what your followers use to tag you in their posts, if you are so lucky to have followers who talk about your business!

Your “name” is simply that, your business name, but as we will discuss later in this article, it can be so much more than that!

Your “bio” is the place where you can give visitors a quick description of who you are and what kind of content they can expect by following your page.

Your “website” is your company website, or it can be the latest offer you are promoting, as we will discuss shortly.

Finally, your “content” is the images and graphics you publish to your Instagram page, organized and displayed in a grid layout.

Opportunities for Optimization

#1 Switch to Instagram for Business

If your Instagram profile is not a business profile, the very first thing you can do to optimize is switch! Instagram for Business allows you to do many things that a standard Instagram profile does not, such as:

  1. Display your business category, such as “Health and Wellness”
  2. List your contact info, such as your phone number, email, and address
  3. Display a “Contact” button that allows followers to send direct messages to your business via Instagram
  4. Add an “action button” such as “Book Now!” to direct followers for conversions
  5. Boost your posts in your followers’ feeds so that they come up first
  6. View data analytics on the performance of your page and posts to inform your decisions
Profile Picture
#2 Update Your Profile Picture

If your business Instagram profile picture is not, A) High-quality, or, B) Branded, you should probably consider updating. Your profile picture should either be your logo for easy identification, or if you are a personal brand, a photo of you doing what you do best in your topic space! If you are using a photo, make sure the colors in the photo match the colors of your brand. This is something that we do all the time at Beacon–matching photos with brand colors–and it looks very professional, pulling everything together nicely and taking our clients’ content to a whole new level.

#3 Change Your Profile Picture Regularly

Your business profile picture does not have to be static. Play with it by updating whenever you are running a new campaign or there is a particular day, week, month, season, or year that you would like to celebrate! Changing your profile picture regularly keeps your page dynamic and creates curiosity that drives followers back to your profile to learn about what is causing the changes. Alternative logos are perfect for this, such as logos for company anniversaries, where just a few elements have been altered to fit the occasion but the brand stays consistent. You can also update your profile picture whenever something is trending. Once again, just make sure it still communicates your brand.

Username
#4 Make Your Username Your Company Name

If your username is not your company name already, it should be for search purposes. This can be difficult for some businesses. Instagram has been around since 2010, so many of the most popular names have already been taken. If the name of your business has been taken, be sure to include your company name somewhere in the mix. Create more options for yourself by adding something to the end of your business name such as the location of your business (i.e. “Alaska”).

Name
#5 Make Your Name Your Company Name

Just as with your username, your “name” should be your company name. When potential followers search for you specifically, they will search using your company name, so they should be able to find you this way. This should be intuitive for most business owners, but it is worth mentioning.

#6 Add Keywords to Your Name

Although your “name” should be your company name, it doesn’t have to stop there. Some of the most influential brands on Instagram have “gotten away with” incorporating relevant keywords into their name after their company name to boost search results! This is most often done by separating the two with a dividing line (“|”) or an emoji. If you choose to do this, just make sure to use keywords that your potential followers are actually searching in your topic space. For example, a marketing agency might do well to put “marketing strategy” after their name.

Bio
#7 Use a Smattering of Keywords

Even more than with your name, your business bio should incorporate keywords and phrases. Once again, be sure to use keywords that your potential followers are actually searching, such as “inspirational quotes” or a popular hashtag like “#metoo” or a location like “Anchorage.” Hashtags have become a great way to drive search traffic since Instagram made them searchable. Create a branded hashtag to include in your bio or use one that is already popular and trending! Search for hashtags to follow yourself to find what works. An Instagram account that provides a great example of excellent keyword use is Benjamin Jaworskyj, a “German Travel Photographer:”

#8 Have Fun with the Formatting

Although many stick with the standard paragraph format for their business bio, you don’t have to. Use the return key between points to add variety and make your bio simultaneously more interesting and easier to read!

#9 Create Emphasis with Emojis

Use emojis to make your business bio stand out! Emojis can be used to break up a bio like bullet points or as visual aids to the keywords you are using. At Beacon, we have found Emojipedia to be a great tool for discovering the latest and greatest emojis on the internet. Simply visit Emojipedia, use your keyword to search for an emoji, and copy-paste that emoji into your bio using their copy tool. As important as emojis are for engaging readers, do not go too crazy and overuse them. Just use the emojis that are relevant to what you are saying.

#10 Bring the Personality

Your Instagram bio is a place where you can let your business’s personality shine! Get creative with your turns of phrase and consider including a relevant quote or joke that fits with your brand. Just make sure to be clear and concise. The Instagram bio is limited by a 150 character count. Aim to inform and delight in as few words as possible. If you are stuck trying to achieve perfection, take a peek at your competitors’ accounts and see what they do to stand out then find your own niche.

#11 Link It Up!

In addition to the link businesses are allowed in the website section of their Instagram profile, links can now be placed in the bio! Link your social media profiles such as Facebook or another Instagram account by putting these links in your Instagram bio. In order to keep your character count low, you may want to use a URL shortener such as Google’s URL shortener.

Website
#12 Include Your Latest Offer

The website portion of your Instagram business profile does not have to be a link to your website! It can be a page on your website that you would like to drive traffic to or the landing page for your latest offer. Update this URL on your profile regularly if you are regularly putting out new promotions or campaigns. A tip for getting users to click on your website is to put a call-to-action or CTA in the last line of your bio above the link, such as “Get our latest offer now using the link below!”

Content
#13 Publish Quality Photos

Use high-quality photos that are well-composed and have an interesting subject matter that resonates with your target audience! Edit your photos to improve the contrast of their subject matter. Contrast catches attention, especially on Instagram, and it is one of the easiest ways to get engagement with your content. If you need inspiration, one of the best examples of top-performance photo content on Instagram is Instagram’s company account! Follow successful accounts in your industry for ideas that fit within your topic space.

#14 Always Be Consistent (ABC)

As it has always been with marketing of all kinds, consistency is KEY. Employ an editorial calendar of 3-5 content categories for your business and post regularly 3-5 times per week. Be consistent with your brand colors, fonts, and filters if you choose to use them. Some brands are so consistent with their content that their profile grid is just three columns of the same three content categories all the way down. We tried this earlier this year with Beacon’s account and it looked very professional. Check it out below!

Another great example is Rolls-Royce, who got creative with the Instagram grid layout, communicating one message using 15 separate posts on August 8th! Something you will notice if you visit their account is the size of the graphics and the text. To optimize your Instagram content for mobile, it is very important that you use large lettering.

Get started optimizing your Instagram profile today! These 14 tips are easy entry for any business looking to increase engagement with their brand. If you would like to dive deeper into best practices for your Instagram business account, we would be happy to talk to you! Our team has experience boosting social media engagement in a variety of industries.

“Creating the product is half the challenge, capturing the customer’s attention is the other.”

You’ve just launched your dream business. New office space, a fresh batch of employees, your favorite pen sitting on your desk… Everything is in place. There’s only one problem: You don’t have any customers. No big deal! You’ve spent the past nine months refining your service offering to the point of irresistible. People will come flocking to your doors just to get a taste of what you have given your life savings and a few grey hairs to so carefully craft.

Right? Wrong. Nobody thinks this way.

Small and large business owners alike understand that we must sell. Traditionally, we could set up a sales division to go out and conquer our neighboring communities, but today we live in the digital world. Here, headlines are our sales hooks and blog articles are our proposals. We know that if our headlines aren’t grabbing attention, our proverbial salesmen aren’t closing the deal and our beautiful, new service offering will never be appreciated.

We also know that our target audience is drowning in an ocean of information, and we only have a brief moment to catch their eyes. Every nano-second another internet user is answering the question “Is this worth my time?” and making the snap decision to either “read on” or scroll past one title among thousands. Many expert digital marketers are telling us to spend as much time writing a headline as writing the article itself. If we want to win business online, this is the approach we must take. Fortunately, we humans are somewhat predictable. Writing headlines to get our attention is not as difficult as it may sound with the right tools.

Made You Look

BuzzSumo is a tool used by many digital marketers to determine which content gets the most attention among their target audiences. The tool analyzes millions of headlines to report on which titles perform best on platforms from Facebook to Reddit. Last summer, they published a study on their findings after an analysis of 100 million headlines for phrases and length of headlines that receive the most engagement. The results are enlightening. Below is a list of the three-word phrases that received the most engagement on Facebook:

If you read through this list, you probably started to notice some trends. The list is loaded with phrases like “are freaking out,” “make you cry,” and “give you goosebumps,” indicating that emotions play a significant role in headline engagement. Some of the top phrases are also “this is why” and “the reason is,” indicating that headlines which promise education to the reader are also among the most popular. When it comes to content marketing in general, we typically take one of two directions in our approach–Emotional or Educational–because we know that these are the two types of content that consistently perform the best.

Emotional

According to the BuzzSumo study, “will make you” is the #1 phrase that drives engagement. Why? There are a couple reasons. For one, the phrase very directly links the content to the impact it will have on the reader, for example, “These adorable cat photos will make you wish you had a kitten of your own.” But as you will notice, the impact that follows is often emotional. If you want internet users to interact with your content, give them an emotional appeal and they will love you…at least for the split second it takes to click. The second thing this phrase does is answer the “Why?” “Why should I care about what you’re going to say enough to click and spend time reading it?” The answer? A promise for emotional impact.

Although using emotional words in headlines is highly effective for driving engagement, it is important not to overuse them. Sensational language that makes too big a deal out of content gets flagged by Facebook, and users can smell a fish. Instead of saying, “This is the most awesome bestest article on teeth whitening ever and reading it will make you feel amazing!” be sure to take a measured approach toward your emotional appeals, saying something like, “This article on teeth whitening will make you question traditional methods.”

Educational

The second biggest phrase for engagement is “this is why,” promising an educational moment to the reader. They are about to find out why something in the world is the way it is. Readers who appreciate educational content are always looking for that “nugget of gold,” something they can take away from the article they read to prove that it was worth their time. Articles like these typically begin with “how to” (kind of like the blog you are currently reading), answer a question, or are a numbered list of important facts. If you want clicks, offer up a piece of wisdom from your personal or professional experience that your target audience will remember.

Some Useful Tools

If you read the entirety of BuzzSumo’s study, you will find that headline performance depends on more than just popular words and phrases, but the audience, context, and platform they are on as well. For example, the study found that the ideal number of words for a headline on Facebook is 12-18, but on LinkedIn it’s less, at 5-10. This makes sense considering the audience of LinkedIn is almost entirely business professionals who tend to prefer efficiency in their communication. Another example is the difference in popular words and phrases on Facebook versus Twitter. The study found that although Facebook users prefer headlines that promise emotional impact, Twitter users prefer headlines that announce something new. This also makes a lot of sense considering Twitter was designed to be a platform for quick updates.

Whenever we sit down to write a blog article at Beacon, we start by performing searches in the general topic area in Google Adwords’ Keyword Tool. This tool will take your search and show you which variations of it are actually being used by internet users in that topic area. These searches help us narrow our big ideas into practical words and phrases that will resonate with our specific target audience.

After we have determined the correct words and phrases to use when communicating our ideas, we run a search using AnswerthePublic. This tool will show you exactly which searches are being performed most around a particular word or phrase. Many times, we use these results as our headlines directly. Typically they require some adjustment to make them more user-friendly.

If you feel stuck writing a headline, you can always run your ideas by your current clientele or make a habit of checking them using some of the free, helpful headline checkers available. One of the tools we use most frequently is CoSchedule’s Headline Analyzer, which scores headlines based on metrics like emotion, relatability, novelty, and strength. The goal is to achieve a score above 70, the best scores reaching upwards of 100.

From the Trenches

After years of writing headlines at Beacon, we have found a few “nuggets of gold” ourselves that can be helpful for getting in the right mindset to grab attention. Hopefully, these will help you too!

#1 Be direct and okay with telling the reader what to do. Use the word “you.” If you are a kind and gentle person, this can be difficult. Just realize that people are just wading through oceans of content looking for direction. If you truly believe in what you are doing, be confident in that and grab their attention. You can even demand it!

#2 Use your biggest offer and speak to the reader’s motivation for taking it. No sense in beating around the bush. You are a business and people are going to expect you to be pushing your product or service. Show them the best that you have and tell them exactly why you think they might want it.

#3 Don’t get stuck in a headline rut, always writing in the same format. Be fluid. Write multiple headlines for the same piece, throwing around your most random thoughts and the craziest superlatives you can think of. You never know what might break the mold and drive the traffic. Creativity, innovation, and success are funny animals.

Headlines are a part of everything we do at Beacon, from Facebook advertising to Google AdWords to blogging and email marketing. They are like currency in the online sphere. In fact, many people simply share headlines, failing to read the very content they title (congratulations for being among a very select few to not only click, but read all the way through this blog). If you want to drive engagement online, it is very important that you nail down the headline, how to write them and what the best practices are for getting attention. If you are looking to increase your online marketing efforts and would like to learn more about using headlines to boost traffic, give us a call! We would be happy to discuss our experience putting this powerful marketing tool into practice with you.

Meeting the challenge of integrating digital and traditional marketing…the struggle is real!

We can pretty much all agree that digital marketing is here to stay. Websites, SEO, social media marketing, blogging, pay-per-click, email marketing, digital ads, video content; it all comes together to form digital marketing. And many businesses are struggling to integrate their traditional marketing with their digital. So if you are overwhelmed, you are not alone.

How well integrated are your digital and traditional marketing activities?
Infographic courtesy of Smart Insights

The digital world and all of its rapid changes have disrupted the way we communicate and therefore market in a momentous way. This means we have to adapt or our marketing lags, which affects business and none of us what that. But should you jump 100% into digital marketing leaving traditional marketing methods goodbye? We say not really and not yet. Thought that leads us to the next question, what challenges do we face in pulling the two together? Here’s what companies polled by Smart Insights had to say…

What single factor most limits integration of digital marketing channels?
Infographic courtesy of Smart Insights

As you can see, for the most part, companies struggle to have a plan for bringing the two sides together followed closely by the silo conundrum. So let’s have a look at these two problem areas.

First, Lack of Integrated Strategy and Plans:

We see this most in companies trying to do it all on their own. Often whoever has had the responsibility for placing ads (i.e., print, radio, TV, etc.) gets tasked with figuring out this whole digital thing and throwing some time and money at it. There are several inherent issues with this.

  1. Time may seem like a silly problem to start with, but it is often the one we see the most. While digital marketing is not rocket science, it takes much more of an investment of time that traditional marketing. In traditional marketing, an ad gets created and sent to the magazine or radio station to run its course. In digital marketing, fresh content has to be created every day, often multiple times a day to see a return. This is a total shift in the allocation of time and thought process.
  2. Research is also a big time sucker since digital marketing is evolving as rapidly as technology, so pretty much beyond the speed of light. Seriously, you’ll get whiplash trying to keep up with every new social media channel out there.
  3. Original content is the name of the game when it comes to digital marketing but where do you come up with all of that original content? It can be a real challenge to keep coming up with fresh, engaging content for your target audience.

The solution is to make sure enough time is devoted to creating quality content; which is true regardless of whether it is an in-house person or a marketing company who is doing the work. And enough time must include research into new trends as well as in the production of content. We recommend at least an hour per day just for research, which is what we build into our content creators’ and strategists’ daily schedules. Also having a team to brainstorm content ideas makes a huge difference in the quality of the content.

Second, Teams Structured in Silos

Now let’s say you decided to hire a separate person to tackle this whole digital marketing thing. While that often can sound like a good idea, in theory, most companies find that it creates more challenges that it solves. Here’s our take on it. Digital marketing is often intimidating because of how closely tied it is to technology and therefore how often it radically changes. Having two marketing specialists can create a disjointed marketing presence if each specialist is just focusing on their channels. Instead, it is more critical than ever before to make sure that your company’s marketing, it’s messaging is consistent across all channels, digital and traditional. Marketing is marketing, regardless of the channel used.

The solution here is to look at marketing as a whole. While different techniques must be used to implement the message depending on the channel, it is key to keep a special focus on the consistency of the story across the board. Often it takes a great deal of creativity to figure out how to best represent the message between the different mediums.

So it is vital to make sure your marketing staff or your marketing company can look at the whole picture of your marketing. They need to understand that it is critical to integrate your traditional and digital marketing to ensure efficient and effective marketing.

If you are interested in how we pulled the whole picture together at Beacon, we would love to have a chance to chat with you about how powerful integrated marketing can be. Give us a call at 907-563-6008 or shoot us an email at [email protected].

Video marketing in Anchorage and beyond must be a vital part of your online or digital marketing campaign in 2017. It has become a staple of digital marketing, and if you’re not on board with it, you need to be right away.

  • In 2017, online video accounts for 74% of all online traffic.
  • 85% of Facebook video is watched without sound.
  • Online shoppers who view demo videos report they are almost 2% more likely to purchase the product.
  • Marketers using video report that their revenues revenue grows 49% faster.
  • 45% of people are reported as watching more than an hour of Facebook or YouTube videos per week.
  • On Facebook, videos under 60 seconds are popular with almost 2/3 of consumers.

What is video marketing?

Video marketing is using videos as part of the content in your marketing mix. We are visual creatures, and we consume photos and now videos at an ever increasing rate. The more engaging, the better. Videos offer a more interactive experience for the user. The subject matter of video marketing varies greatly from client testimonials, to live video of an event, to product how to’s, to staff highlights, and much more. You get to use your imagination!

What you do you need to get started?

The good news about video marketing in Anchorage and across the globe is that it is scalable. You don’t need an expensive studio with a green screen and fancy lighting anymore. Don’t get me wrong, if you have those resources at your disposal, great! But if you don’t, that doesn’t bar you from being very successful at video marketing. Here are the basics to get into video marketing.

  • The Camera: Gone are the days when you need a large, clunky camera. Smartphones, especially the new ones, come with high-quality cameras. Leverage them. Honestly, many people prefer the slightly more raw and transparent feel that comes from a smartphone video recording. This is not a license for bad videography, however. If you can’t hold it still, you need a tripod.
  • The Tripod: No one wants to watch your video if it gives them motion sickness. There are tripods out there that fit your smartphone. Invest in one. Click here for a great resource that can help you compare.
  • The Microphone: Even though your smartphone can record great video, the microphone still sucks for video marketing. It is worth investing in a good mic. It will give your videos an edge.
  • The Lighting: Not every video needs additional lighting, but it is really obvious when it is missing. There are some entry level kits out there that won’t break the bank, as well as some great tutorials on how to set it up. Both are worth the investment of money and time.
  • The Editing: Yes, you will want to edit your video unless you are doing live video. That might sound intimidating, but there are so many great options out there now that make it fun and easy. You can even edit video on your phone with several apps. Check out this blog by HootSuite for a great list.

Have a Plan

So you have the equipment, now what? Now you need to make sure you have a plan for recording and rolling out your video marketing. Trust me, you or someone in your office is probably just dying to get out there and grab some video. I’m not saying that’s a bad thing, in fact, more video footage is usually better than less considering how much you’ll probably edit out. But I’m talking more about having a plan for the bigger picture. You want to make sure the videos you are putting out actually have a positive return on investment for you. It’s easy for video creation to eat up a lot of man hours and it you don’t have a plan it’s easy to end up throwing away a lot of time and not see a return.

Your plan needs to cover your goals, how the videos reflect your brand, as well as your editorial calendar on each channel.

Define your Goals

It’s important to set some goals for the video part of your marketing strategy. Why are you doing it? Is it just because it’s the cool thing to do? That’s great, but it’s not enough. You need a more specific goal so you can track metrics and know if your video marketing is effective or just a drain. Some questions to answer could be:

  • Do we want to use video to increase brand awareness?
  • Do we want to educate consumers and prospects?
  • Is the focus of our videos to promote our products or services?
  • Are you going to focus on newsworthy messaging?

The next thing is what metrics are you going to track? Which ones are meaningful for your business and your marketing?

  • Do you want to drive traffic to your website? Track site traffic that comes from the videos.
  • Are you looking to increase brand awareness? Track video plays and shares.
  • Is educational content your focus? Track video completion.
  • Is lead generation your goal? Track site visits or calls/purchases after watching the video.

Be Consistent with Your Branding and Messaging

Once you know what your goals are then the next step is to develop the messaging of the videos. This gets into the themes of the various videos. Think about building a story or an experience. Everyone is looking for an experience; you can give them that with a series of videos.

As you plan out your theme, keep your overall company brand in mind. Make sure the images you pick support your business’s brand in color, theme, and values. You do not want videos that are disconnected from the company’s personality.

Set up an Editorial Calendar

Know what you are going to post when. Your videos should enhance and flow with your other digital marketing. Make a plan, so you know what footage you need to shoot when and there is less last minute scrambling. An editorial calendar helps keep everyone on track to support and follow the theme and campaign that was established. Without an editorial calendar, it is too easy for the message, the story, to get fractured and even lost.

Know Your Market. Know Your Channel

Finally, know your target market and where they spend their time. Do some research. Is your target spending most of their time on Facebook, Instagram, Snapchat or YouTube? It is smart to pick two to focus on.

Facebook Video

Facebook is the social media giant, and it will most likely be one of your two even just because of the sheer numbers of people who use it regularly. One report says that people on Facebook watch about 100 million hours of video each day. That is a daunting number!

Facebook users prefer videos 60 seconds or shorter so keep that in mind while you are making your content. Additionally, Facebook home to Facebook Live video, which is watched three times as often as regular video. Be sure to work live video into your plan.

Instagram Video

Instagram offers two different ways to post a video. First is Instagram Stories for live video or a 10-second video clip. These videos only stay on your “story” for 24 hours. Second is videos you can post to your Instagram feed. These videos can be up to 60 seconds long.

Instagram’s focus is on short pieces of videos, so what you post here must be direct and captivate your audience immediately. Keep in mind you have a great resource in the captions you can put up with your videos. Make sure they have a clear call to action and that they support what is going on in your video content.

Sked Social recently put together a comprehensive guide to Instagram live video that is a great resource if you would like to dive deeper.

Snapchat

Snapchat is still the wild, wild west when it comes to video marketing. They have yet to develop analytics or a method for managing your pressence. This makes it more challenging and time-consuming to maintain a consistent marketing space on Snapchat.

Snapchat users consume content at a rate that is hard for most smaller companies to keep up with. Similar to Twitter, it is about putting up multiple posts a day. Like Instagram Stories, your content will disapear after 24 hours. Snapchat has the youngest audience so if that is where you need to be; then you’ll find a way to make it work.

YouTube

YouTube has been overshadowed by Facebook in the number of videos published and viewed. However, the format of YouTube is different. People who are there expect longer format videos and will actually sit through several minutes of video, unlike every other social media platform. So YouTube is a great platform for your longer format promotional videos or even how to videos when you want to go into more depth.

Video marketing has moved from the cutting edge trend in 2016 to a mainstay of digital marketing in 2017, and if you aren’t considering it yet, you are missing out. As with any inbound marketing strategy, you have to have a plan, and you have to be consistent in your implementation. That being said, it is now more feasible financially and from a time commitment standpoint to be successful in video marketing. It is worth giving it a try yourself or contacting professionals to enact it for you.

Originally published on July 10, 2018. Updated on April 22, 2020.

Almost every business owner has the same goal, whether they’re a small business or a national organization: sales. Numbers don’t lie, and increased sales are almost always the bottom line. But here is where things can get sticky.

Consumers are changing, they have changed dramatically over the last 5-10 years. Traditional sales methods are becoming less effective. Cold calling, for instance, has been seeing diminishing returns for quite a long while.

The question then is: what should a company do when they need more sales, but the methods they all know well aren’t working anymore?

Evolution of the sales funnel

Einstein is often credited with saying the definition of insanity is doing what you have always done while expecting a different outcome. We’re not sure if he actually said that, apparently there’s some debate on the matter. But we do agree with the concept. If you want a different result, you have to try something new! For many traditional sales teams, that something new is going to look a lot like marketing.

Let’s take a step back for a moment and explain what we mean (we’re looking at all the sales people who are frowning right now). Historically, there has been a rift between sales and marketing departments because sales funnels have been split into two parts. Marketing teams have focused on branding, target markets, etc. They create sparkly campaigns, and if they do their jobs well enough, leads come to the door. As soon as a consumer becomes a lead, they are handed over to the sales team, who walk them through the door. The marketing team really only has responsibility for the very top of the sales funnel; the rest is the jurisdiction of the sales team.

Traditional marketing methods worked well for a long time.

Then came the Internet, which forced the sales funnel to evolve. Today’s consumer has access to a tremendous amount of information instantly available on their smartphones. Instead of relying heavily on the word of a 60-second commercial and the great smile of the sales person, they are doing their research.

Have questions about digital sales funnels? Schedule a free consultation.

Marriage of sales and marketing

Modern customers, your sales, are looking up reviews, asking friends online, looking to industry thought-leaders, and going to make 75% of their buying decision before they even talk to you. Clients love it, but every business knows just how challenging it can be to meet your customer for the first time at the end of the funnel.

Don’t fret, there is a solution! It’s called smarketing!

No, we didn’t make it up, HubSpot did years ago. The answer for today’s sales and marketing teams is not necessarily a simple one, but it is powerful. It requires both teams to come together and work collaboratively toward the common goal of new sales and high customer retention. The key to sales in our current marketplace is relational, not transactional. Marketing and sales must now work together to come up with who is going to be reached (customers) and how they can be reached (marketing methods & messaging). It’s a marriage.

This is important, because marketing has become (and will continue to be) increasingly focused on technology as the tools available to deliver messages straight to consumers continue to get more advanced. At the same time, in a media-saturated world, the personal touch of a sales team has never been more important.

Thus, the process has changed. Once a consumer becomes a lead, they may very well bounce around the middle of the sales funnel as they keep researching and delving into the product or service in which they’re interested.

Read more: The evolution of marketing

The digital sales funnel

Digital sales funnels can be constructed in lots of different ways, but they all have four basic elements: awareness, education, engagement and conversion. Here is an example of what that might look like in real life:

  1. Awareness: Digital marketing is designed to bring people to you. The idea is to make yourself easy to find so that prospectives will reach out when they need your product or services. Targeted advertising through Facebook and Google can be very effective methods to reach new customers during the awareness phase.
  2. Education: Once people are interested in your product or service, you may need to educate them to convince them to continue down the funnel. A landing page is a key part of this, because it provides a location to send web traffic generated in the awareness phase and essentially provides the first opportunity to deliver a sales pitch. Why do prospectives need to come to you instead of your competitors?
  3. Engagement: Reaching the engagement stage of the funnel means you just got a lead. Congratulations! Engagement is a two-way street, so once a prospective client or customer reaches out to you, make sure you respond quickly to keep them warm. This could involve scheduling a free consultation, creating an auto-generated email reply promising a call within 24 hours, answering a question on social media, etc.
  4. Conversion: Congratulations! You’ve received the final stage of the funnel. The most important thing is to follow through. This is where the real human connection becomes critical. Sales people, do your thing.

As you can see, elements of marketing and sales blend seamlessly throughout the entire process.

Read more: Sales expert’s advice for maintaining relationships

New sales opportunities

There is a great opportunity here for the sales person willing to embrace their new role as a relational educator. It’s a big shift, because a key part of the role now is explaining to customers why they need you.

A prospect can appreciate the personal touch of being able to ask a real person questions about the product or service without the pressure of the sale. It becomes the tricky process of educating without selling, even as the sales person, you are marketing to the consumer. The marketing team manages the top of the funnel primarily; both teams share the middle, and the bottom is the domain of the sales team turned educator.

If you want to be successful in bringing in new sales; the only long-term answer is that sales and marketing must come together as a collaborative team to educate, engage, delight, and serve the customer. The time for silos has come and gone. Is marketing the new sales? Truthfully, one does not replace the other. Instead, they come together to form smarketing, something new that is better together than it was apart.

Ready to get started? Schedule a free consultation today.

In our recent blog, Inbound Marketing is a Perfect Fit for Functional Medicine, I talked about the similarities between two seemingly random things: inbound marketing and functional medicine. Today we’re going to go deeper and talk about specifics. Your website is the foundation of your inbound marketing, it is the hub. Most of what you do from an inbound standpoint should be with the focus of driving traffic to your website.

Your website has a few specific roles to play. First, it is vital in establishing trust and credibility with those new to your business. Second, it is a powerful way to connect with the audience on a deeper level than social media affords you. Third, it provides a powerful platform to continue to educate your prospects and current clients. Finally, it helps you get found and generates new leads with the goal of converting those leads to new business.

Establish Trust & Credibility

There are several avenues people use to get to your website.

  • They could have your website address, your URL, directly off a business card or as a referral from a friend.
  • When you have an active and engaged social media presence, people will find you there and follow through to your website.
  • Google AdWords and Facebook ads can drive traffic to your website (among other things, more on this in a later blog).
  • Blogs with quality content show up in search engines when people are searching for specific issues and lead people to your website.

According to Sirius Decisions, a leading marketing research firm, “67% of the buyers’ journey is now done digitally.” What this means for you is that no matter how they heard about you and your practice, people will go to your website looking for more information, they are doing their research. For example, we recently had a new client come to us for a website redesign. He was frustrated with his current site because a long-time client of his had given his name out as a referral for a large contract. The person who received his name went directly to our client’s website (before we redesigned it) and wasn’t really impressed with what he saw. He didn’t end up going with our client because the website didn’t establish trust or credibility. Some of the issues that turned this prospect away from our client’s website were:

  • The website was dated and loaded slowly.
  • The information, the content, was not engaging or relatable.
  • The website was not mobile friendly.
  • The content didn’t speak well enough to our client’s experience or his credentials.

So sadly, though our client is very well qualified and even had a referral from a very reputable source, he didn’t get the contract because the website didn’t accurately reflect his professionalism and depth of knowledge. We are working on redesigning the website now and we’re looking forward to bringing back some great stories about what a difference having a website that is in true alignment makes.

We strongly recommend taking a look at your own site and even asking for some feedback from your patients. Here are some important items to consider:

  • Does my website accurately reflect my practice? Are the colors and images consistent? Is the messaging consistent?
  • Are the services offered up to date?
  • Do people get a similar feeling when they visit the website as they would when they walk into my waiting area?
  • Is my website mobile friendly?
  • Does my website answer questions I commonly get asked by new and long-time patients?
  • Does my website accurately communicate the experience and vision of our practitioners?

Connect with Your Audience

As much as people want to get accurate information on your website, they also want to connect with YOU! They are looking for transparency and honesty. They want the chance to get a feel for who you are before they call to make an appointment. One of our dental clients really has a passion for holistic and natural dentistry. For a long time she was concerned that if she really focused her attention on and called out that she was a holistic dentist, it would pigeonhole her too much. Her concern is one we hear pretty often among business owners. The truth was that she was already practicing holistic dentistry, but taking the step to embrace it on her website felt like a big one. Her website had solid traffic and the look and feel were consistent, but we knew the content was falling short by not fully communicating her true passion.We revamped whole sections of her content to include verbiage that called out what holistic dentistry was, why she practiced it, and how it could help people. The month following those edits, her organic traffic increased 133.4% The results continue to be dramatic!

Your website has the power to educate! Remember that statistic about how much of the buying process happens online? This is where much of it comes in. People have access to so much information now and they use it! Your potential patients are out there researching functional medicine and alternatives to what they have always been told. When you leverage your website’s blog, you can publish articles that address people’s concerns. Think about all of those questions you answer each and every day. What if you wrote down your answers and published them on your website? You would be offering a valuable resource to the community at large. You would be establishing yourself as the expert. You would be educating, connecting, and establishing trust and credibility.

The articles you write don’t have to be novels, they can be short and sweet. We know they can be intimidating, but they don’t have to be. You can even hire a marketing company to do the writing for you (like us). We commonly interview our clients and write the blogs they don’t have time for.

Get Found and Generate Leads

Your website should be a tool that gets your practice found when people search Google and helps increase how often new patients schedule with you. This does not mean you have to have a fancy website with all the bells and whistles, but your website does need to have a few specific items to be effective. 

  • Your website should be SEO (Search Engine Optimized). This means that in the content of your site (i.e. the About Us and Services pages as well as the Blogs) needs to include keywords that people are searching and the keywords that reflect who you are, remember our Holistic Dentist?
  • You need to have quality backlinks to your website. This is one of the most important and difficult things to do well. The goal is to get reputable websites in your industry to link back to your site. You can achieve this through quality blogs that another website quotes and links back to you as well as even asking another site if they are willing to link back to you. Another technique is to make sure your site is backlinked from industry recognized directories of providers or services. Press releases that are distributed through quality channels and link back to your site are also very valuable.
  • Make sure your website is mobile friendly. Google will now penalize your website if it isn’t optimized for mobile devices.
  • It should be easy for people to navigate to find what they are looking for on your site including your phone number!
  • Your other marketing efforts (email marketing, social media marketing etc) should drive traffic to your website

Your website is the hub, like the center of a tire that all of the spokes connect to. Our next blog will go into more detail on the other pieces of your marketing that will drive traffic to your website. But the truth of the matter is that you need to get your website on point first or all of your other marketing will fall flat. That isn’t to say your other marketing can’t be effective if your website is blah. But the difference in results is astounding when the website is strong. Your marketing dollar will go so much further when a stellar website is an effective part of your overall strategy!

 

Whether you decided to create your own logo or you have a custom company logo professionally designed, you will have to face the decision of color. As humans, we are hardwired to respond emotionally to colors, so it’s worth putting some careful consideration into what you want to communicate with the colors in your logo and brand. Wondering what difference between a brand and a logo is? You’re not alone, check out my blog on corporate branding for more on that topic. And for the sake of this article, a logo is the actual icon part of your brand. For example, Nike’s swish is their logo. The brand is the overall identity of a company and encompasses elements like the photos used, the fonts, the colors, the messaging, the slogan, etc. Today, take a look at the following questions and take some time to put some thought into answering them for your company or organization.

What Emotions Do You Want Your Business Logo Design to Evoke?

The first step in knowing which logo color combination to choose is knowing your audience and what you want them to feel or think when they see your logo and brand. Start by defining who you want to reach. Give them a name, describe them, get to know them. You may be the target audience, or you may not be. Describe them so well that you feel like you can see them standing right in front of you! Write down what they like to eat for breakfast, lunch, dinner. Do they eat at home or do they prefer to eat out with their friends and co-workers at the cafe down the street? Do they live in the heart of the city? Are they more comfortable in suburbia? How do they get to work? Do they drive, ride the subway or bus, do they walk, do they ride their bike or their motorcycle? For that matter, what kind of motorcycle do they have, is it a cruiser or a crotch-rocket? Which generation are they from, are they the Silent Generation, Baby Boomers, Generation X, Xennials, Generation Y, Millenials, or iGen (Generation Z)? Do they have kids? Pets? Both? What do they do on their off time? Do they work, hike, play video games, take selfies, travel, teach, write, play with kids, golf, run, kayak, shop, eat, cook, bake, paint, draw, read, refurbish furniture, code video games, or travel? These are just some of the many questions you can answer to paint the picture of your future customer.

I’ll grant you that when you are first starting out with this endeavor of defining your target market, and you are creating this persona of your perfect client, there will be a lot of guesswork and that’s ok. Do the best you can. If a friend, a family member, the babysitter, or the waiter at your favorite restaurant seems like your ideal client, then ask them some of these questions. Focus in on your sublime customer and don’t worry about the other types of people who will also be interested in your company but aren’t your ideal. They will come anyway.

Once you know who your ideal client is, then take that next step to define how you would want them to feel about your company, your logo, your organization’s brand. Again, do some market research if you have access to people who are your target audience. Ask them what they feel about other brands that might be competitors, what do they think when they see that logo? What you want them to feel largely depends on how you want them to respond to your product or service or organization. For example, do you have a tech product that you want them to feel is exclusive, and they have to have it now to be hip and accepted by their peers (think the brand loyalty Apple has built)? Do you want them to donate to your animal rescue organization, or maybe be a foster pet parent, or adopt rescued animals? Do you have a business that offers home cleaning and errand running for busy and overworked moms? You want to make sure you tie in the emotional response to the colors with the desired action you want your target audience to take. McDonald’s and other fast-food chains are masters at this. They commonly use red, yellow, orange and other high energy colors that not only appeal to their target audience, but they evoke emotions of energy, excitement, and action. Think: “Stop now! Come in and eat our food! Move in and out fast, so there is room for our next customer!” Contrast this with Starbucks who uses earthy browns, greens, and mellow blues. They encourage people to come, sit, meet friends, talk, enjoy the coffee and the experience.

Understand how you want people to interact with your brand, and you will know which emotions you want to evoke with the colors in your logo.

What Do the Logo Colors Say to Your Target Audience?

Now let’s look at the messages and meanings behind different colors you could use in your organization’s logo.

RED: The red family takes us from light pink all the way through deep reds. The red side of the spectrum brings to mind temptation, they titillate our senses and provoke us to take action. The bright reds demand we stop and pay attention, they steal the show and scream the loudest. They can express danger, celebration, or love. Bright pink is a shocking, more playful version of the attention-getting red family while the lighter pinks are softer, more feminine and even childlike.

ORANGE: Orange was once a color (and a fruit) reserved for gods, emperors, and royalty though once the fast food industry embraced it in mid 20th century, it lost popularity in the high fashion and art crowds. However, the internet and tech boom has breathed new life into this vibrant color. Various shades of this color represent and share their names with food pumpkin, carrot, tangerine, etc. They are all inherently appetite stimulating. The shades of orange that move closer to red bring to mind many similar emotions as the red colors, but often less intimidating. The yellow shades of orange regularly communicate light and life. The deeper oranges bring to mind the earth and clay and evoke those wholesome and unassuming emotions.

YELLOW: From our earliest years, yellow is a sign of light and warmth and is one of the most natural colors for our eyes to see. It grabs our attention and will either welcome us in or warns us of danger when combined with black. The brighter side of the yellow spectrum communicates warmth, life-giving light, joy, and optimism. We associate the warmer, golden tones in yellow with warm and comforting food. And finally, the metallic of this color, gold, has always communicated wealth, luxury, and rank in religious arenas.

BROWN: Browns are of the earth, and they bring to mind all of the wholesomeness that we often associate with the rustic outdoors and nature. A staple of woodsy and outdoor activities like camping, fishing, hunting, and hiking, it has become trendy for those who want to embrace or feel like they are embracing that lifestyle. The ties to the earth also make this a staple color for the organic and all-natural industries.

BLUE: Historically, blue has always reminded us of the tranquil sky reflected in calm oceans, and the lighter blues continue to communicate this today. Deep blues tend to be more mysterious, think deep and potentially turbulent seas. There is a strength but also a sternness to the darker blues. Blue is the most used color in corporate branding, and it is a struggle now to find shades that are not already in use. Even though it is also one of the most common colors online, statistics show it is the least responded to color in social media postings.

GREEN: In the world around us there are more shades of green than any other color so it follows that there are a lot of moods and emotions that green can evoke. New beginnings are the most common but depending on the shade green can also bring relaxation and detoxification. Green is the balance of blue and yellow and so it can communicate harmony. The turquoise shades are the blend of blue and green and in many cultures they carry religious importance. Most commonly the shades of turquoise and teal bring to mind compassion, healing, and the cleansing properties of water and life.

 

PURPLE: This color is a complex and intriguing combination of blue and red. Tip the purple more to the red side of the spectrum, and it will bring out more of the energy and intensity. Similarly, when shaded with more blue tones the purple will now seem more pensive, calming, and lofty.

Neutrals: In the color spectrum, gray is precisely between black and white, so it is the perfect neutral. However, rarely will you ever find a “perfect” gray, most often grays will have complex undertones of blue, green, or even pink. In corporate branding, gray is a balanced and neutral background for brighter, more vibrant colors like orange, blue, red, or purple. Gray can also evoke mystery and sophistication in the right context and together with the ivory shades is often found in natural, upscale products. Silver is the most exciting of the spectrum in that it inherently has a sense of movement to it and calls to mind the light from the moon.

WHITE & BLACK: Hilary Mandleberg said it well “white is gently romantic or starkly modern, depending on how you use it,” Our eyes are sensitive to white and perceive it to have the same vibrancy as brilliant colors, so it should never be used as a “neutral” in your branding package or logo design. While white is the abundance of light, black is the total absence of color. Black is always “in” and is as polarizing as white. It can bring to mind villains, harshness, evil, darkness, gloom and doom. Or we can see black as sophisticated, glamorous, powerful, rich, and classic.

 

While there are many constants in the perception of colors, as you can see from the illustrations above, there are just as many variations. Our interpretation of color is subjective, so it is essential to use these color guides and get feedback from your target audience. I have to say that again; it’s that important….get feedback from your TARGET AUDIENCE. What emotions your aunt or next door neighbor feels when they see your logo colors may be unusual, but if they aren’t your target marketing, then it really doesn’t matter. They aren’t the ones you are trying to reach with those colors. You need to get feedback from the ones who will be interacting with and buying your products or services. It may sound harsh, but these are the ones that matter. A professional agency that specializes in branding will have a sense of what colors are going to appeal to which audiences and age groups. Understanding something about the psychology of color is vital whether you’re designing your own logo and working with professionals because, at the end of the day, it’s your logo and your logo colors. Who knows, you may even be wearing that color at work all day. It helps to understand why! If you’re interested in talking about how color can change your branding and messaging, I would love to chat. Shoot me an email at [email protected], and we can connect!

The medical industry can be saturated with competition, making it difficult to stand out. Facebook is an effective marketing platform however, your company’s page may get lost in all of its clutter. Cut through all of the noise and reach your audience by creating Targeted Facebook ads.

We can narrow down what type of patient the ad will target by focusing on the following four categories.

1. Location Targeting: A patient can be reached by the geographic area in which they live in or are just physically located. This can include the country, city, state or zip code. Using their location, the ad would drive them to your nearby office by offering coupons or discounts.

2. Demographic Targeting: This category can be narrowed down into criteria such as; education, career, financial, relationship status, ethnic background, political affiliations, life events and more.

3. Interest Targeting: You can select and audience based on which pages the Facebook user likes, pages they are interacting with, the events they attend, and their Facebook apps.

4. Behavior Targeting: This is determined by the user’s online and offline habits. Useful information such as: where they travel, their purchasing behaviors, and their digital activity, can help to pinpoint a particular prospective customer.

All of these different categories can be found within Facebook’s Audience Insights. Importing your customer’s email address and phone numbers will help to create your custom audience. The tool can create your company’s ideal target audience. The Audience Insight can also be used to produce insight reports on your competitors and top performers; this information can help to create different effective target audiences.

They key is to create a buyer persona for your ideal customer. A buyer persona could include: their career, where they live, if they own a home, relationship status, and if they are a parent.

Buyer persona (1)

Create multiple targeting ads using a few personas and monitor its progress. You are sure to see positive results for your Medical Practice, along with standing out among the competition, with the use of these ads.

LinkedIn is one of the top three social media networking channels in the world and is a dynamo when it comes to personal, professional marketing and networking. Here at a few tips to help you stay on top of your LinkedIn game.

Introduce Yourself

Your profile picture should never be taken for granted or overlooked. LinkedIn is a professional networking channel, and the first impression you give is hugely important. Make sure you use a photo that is consistent with the job or position you want to have and is professional. I highly recommend you leverage a picture that represents you well, not just a quality photo but one that fits your personality. If your industry leans toward business casual and your comfortable style is upbeat and lively, then choose an image accordingly. In the same vein, if you work in a profession where formal suits are expected then your headshot should be consistent with those expectations.

Complete the First Impression

The background image is real estate often left undeveloped. It has great opportunities to communicate additional information about who you are and what you do. This could be a custom photo with your company’s branding, or simply an image that is consistent with how you want others to see you. This area is an excellent way to announce your personal branding that should be guiding how you present yourself on social media.

Enhance Your Profile

LinkedIn will tell you how far you have you might still have to go until your profile is complete. It is well worth investing the time to fill out each and every section. A completely filled out profile demonstrates you care enough to put your best foot as far forward as possible. Take advantage of the images LinkedIn encourages you to put into the Summary and Experiences sections of your profile. We are a visual society and pictures of projects, awards, and other items will grab people’s attention.

Build Your Network

It might seem obvious, but LinkedIn is all about professional networking. Many get themselves set up and then forget to go back and continue to build relationships. If you are wondering where to start, leverage your connections from past jobs and education. As you build your network, LinkedIn will begin to provide suggestions. These ideas are great ways to expand your reach however I highly encourage you to be selective. One thing many people look at is who you are associated with so make sure you research their profiles before connecting.

Participate Consistently

Persistence in regular posting and engagement are always going to be best practice with any social media channel, and LinkedIn is no exception. You have three primary methods of interacting with their peers.

  1. The newsfeed is the primary one most people see. Posting there a few times a week, ideally once a day is a great place to start. Additionally, on the newsfeed, you will have to opportunity to reply to other’s posts and engage with other LinkedIn members.
  2. Next, you can now publish blogs and articles like this one, right in LinkedIn. It is a great feature and can go a long way toward setting you up as an expert in your field. Wright and publish blogs on topics relevant to your industry and your career of choice.
  3. Finally participating in groups is a powerful way to discover new colleagues and engage in relationship-building conversation. Pick your groups based on your interests, your professional skills, and where you want to go with your career or business. You can post articles in these groups, respond to other’s questions and post queries of your own. Your can even start your own group!

Facebook has been rolling out it’s live streaming video feature in waves for the last four months. Live let’s you connect with real-time video to your friends, fans, and followers on Facebook. It is currently available to people with an iPhone and has been available to celebrities, athletes and other verified public figures via the Mentions app since August. Live is consistent with Facebook’s increasing dedication to video as a medium.

“Video is one of the most engaging and immersive ways to tell your story. Whether capturing breaking news, a baby’s first steps, or rising to a friend’s challenge for charity, it is a remarkable storytelling medium. Video uploaded directly to Facebook is an increasingly important part of News Feed, and more people than ever before are sharing, discovering, and engaging with videos that they care about.” –By Fidji Simo, Product Management Director, Video, Facebook

Though Facebook is late to the live-streaming scene behind companies like Blab, Periscope, and Meerkat the sheer volume of their user base gives them a leg up on the competition. For businesses, it means that the time invested in producing and distributing streaming video could have a much larger reach and a better ROI.

Facebook is currently testing live video with selected, verified, business pages and is suggesting that a roll out to all pages could come soon via their Pages app. We recommend companies start brainstorming now on creative ways to integrate this powerful new tool into their social media marketing strategy so they are ready to roll out as soon as it’s available.

Facebook Live

Here are a few suggestions for how to be effective using Live for your marketing.

  1. Use effective headlines: When your followers are making the decision to follow your live video stream, all they will have to go off of it the title. Make it interesting and catch their eye.
  2. Have a plan: Know what you are going to talk about before hand. This doesn’t mean script every second of the broadcast, in fact casual and “real” is more effective. But have a topic and a goal in mind before you start.
  3. Do a Q&A: Invite people who are following to ask you questions and answer them live. Or get a list of questions before hand and answer them live.
  4. Behind the Scenes: Show live video from “behind the curtain.” Do a quick snap shot of a day in the life, or how your team brainstorms creative solutions.
  5. Show and Tell: Show your expertise by walking through how to do a technique or make a product in simple, easy to follow steps.

If you are interested in Facebook Live and want to talk about how it could be a creative solution to marketing your business, we would love to talk with you. Give us a call at 907-563-6008 or email me at [email protected].

Originally published on April 9, 2018. Updated on April 21, 2020.

The American Marketing Association (AMA) defines a brand as a “name, term, sign, symbol or design, or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of other sellers.”

Basically, it’s what comes to people’s minds when they hear your company name or see your logo.

Your brand is a combination of three things: personality, image, and core competencies. It’s the impressions you make as well as the words people use to describe your company to others.

It’s easy to see why it’s so important. Your brand resides within the hearts and minds of customers, clients, and prospects. It is the sum total of their experiences and perceptions.

A strong brand creates customer satisfaction and helps establish the longevity of a company. It gives a company legitimacy and respectability. It creates solidarity and loyalty within and without. It will also deliver the message clearly, confirm your credibility, connect your target prospects emotionally, and motivate the buyer.

Read more: Why is corporate branding important?

How corporate brands work

What does that mean for you? Continuity. Continuity. Continuity. What is continuity? It is making sure that everything you do as a company has a coordinated look and feel about it. Graphically, this translates into a few things including the standard logo, corporate colors, a particular typeface, even a photo or illustration style.

Often, different departments within a company grab logos and typestyles and use them with haphazard abandon on everything from data sheets to PowerPoint presentations. They may ignore mandates from the home office and create their own marketing pieces, which bearing little-to-no resemblance to the carefully crafted look created by their own marketing department. The result is always the same – the company’s identity is diluted.

The worst-case scenario is that a lack of effective, unified marketing results in a drop in market share. That, in turn, requires a needless squandering of marketing resources to re-establish the company’s former brand awareness in the marketplace. Continuity helps achieve levels of image and branding efficiency unavailable to practitioners of hit-or-miss marketing with little or no image consistency between messages and media.

Want help with your corporate brand? Schedule a free consultation.

Psychology of branding

A brand encompasses the consumer’s experience and provides consumers with an avenue through which they can interact with the business. Fundamentally, people are emotional. Feelings like inspiration, positivity, trust, loyalty play a big part in our decision to interact with a business, buy a product or sign-up for a service.

As such, a positive brand can influence the buying habits of its target audience. Every sector has competition, regardless of whether your business is in functional health, construction, the not-for-profit sector or the beauty industry.

A brand will tell your prospectives what the beating heart of your company is about and why it’s different from its competitors. It’s both a first impression and a long-term relationship. Getting noticed is important, but so is telling people what your business aspires to become. Dreams are very persuasive.

Designing a corporate brand

As we mentioned earlier, branding consists of three main elements: company personality, image, and core competencies and characteristics. We’re now going to dive into that a little bit further.

When you’re designing your corporate brand, it’s important that the imagery and messaging associated with your brand reflects these so they reinforce the company’s story and establish a connection with customers. There are lots of different ways you can do this – for example, by inserting symbolism in your imagery.

Lots of brands do this in one way or another. For example, have you ever noticed the FedEx logo has an arrow pointing forward between the E and the X? It subtly reinforces the brand story.

How about the fact that the arrow in Amazon points from A to Z? Again, it sums up the business by subtly indicating the product line includes everything.

And what about Cisco? The lines in the background allude to the Golden Gate Bridge, which shows the brand’s San Francisco roots and therefore gives it a dose of personality.

Similar principles apply to brand stories.

With Airbnb, for example, you can “Belong Anywhere.” Nike will help you “Just Do It”. United Airlines will help you “Fly The Friendly Skies.” Even the U.S. Army is encouraging you to “Be All You Can Be.” Each of these slogans is a brand story. They summarize each organization’s personality, values and core competencies.

Developing slogans is not an easy task, so you may benefit from the help of a professional marketing agency. Striking the right tone is incredibly value from a brand awareness point of view. Keeping it coordinated and consistent will help the public understand what your business is about so they can find you when they need you.

Want to learn more about developing a brand? Read about our marketing services.

Protect your corporate brand

There’s no shortage of firms that use two, three, even four versions of their logo on a regular basis, with no particular rhyme or reason. The same goes for corporate colors – often a victim of one or more employee’s personal taste (“I HATE that color, I’m going to use green instead!)

This carelessness is made even easier by the proliferation of PowerPoint, Publishers and other tools used by more and more employees. The longer this continues, the more it will cost your company in time, money, awareness and – ultimately – market share. Think of it this way: how many variations have you seen of the Walmart logo? How about McDonald’s? Amazon? Facebook? AT&T? Ford?

Big companies know that value of a strong brand. Their logos are instantly recognizable, which generates a feeling of trust among customers. They are familiar with the stories of these brands, the legacies, so they keep coming back. It makes sense, then, to establish company-wide standards and maintain them.

Issue a simple style sheet that everyone can understand and follow and then enforce it. Make graphical elements of your company images available to the people that might need them and enforce their use. Help remind employees that it is about putting the end user before the personal tastes of individual team members.

A strong brand enables a company to prosper and grow at a healthy rate while ensuring longevity.

Ready to get started? Schedule a free consultation today.

Just as factories and products dominated the industrial age, knowledge and content define the information age. Our economy is based on information, and those who know more and are experts are commonly considered to have more economic clout. One of the most effective ways to demonstrate you are an expert in your field and to put your company on the information map is to publish a book.

In our knowledge-based society, those who have published a book stand above the crowd, which provides numerous benefits for you and your company. Here are just a few of the notable ones.

We Keep Books!

While business cards are still handy to have around, mostly because they are easy to carry, the truth is most people will very quickly throw them away. We just don’t keep business cards anymore. We want the information on our smart phones so we won’t lose it and it is always handy. Books, on the other hand, we keep. They represent a collection of information and knowledge that we own, even if we haven’t read them all.

Even in this digital age, a well-designed book carries weight and will usually be added to a collection rather than thrown away. Books have the added benefit of continuing to market for you. Every time the owner sees that book or even a visitor sees your book; there is additional, residual marketing for you.

Publishing a Book Adds Value to Your Brand

Both your personal and your business’s brand will benefit from publishing a book since it becomes a dynamic extension of your resume. One caveat I would bring to light is that your book needs to be well written and interesting to read. Specifically, this means you need to have correct grammar, vocabulary, and sentence structure. Beyond that, your book needs to be something that is interesting to read. (For more on this, check back for our next blog on how to write a good business book.) A published book does, unfortunately, have the potential to reflect badly on your brand if not done professionally. But that’s not what you’re interested in, right? You wouldn’t be researching this if you weren’t interested in putting out quality content.

When you put a book out there that is well written and engaging, people get a chance to see you beyond the resume, beyond the sales pitch. You have knowledge to share with the world and when you become a published author you further your credibility as a business person. People get the opportunity to see just how deep your knowledge runs. You might argue that what you know isn’t that special and you might be sure someone has written on the same topic at some point. But studies show that while 85% of business people say they want to write a book, only about 5% succeed in writing it and getting it published. So beat the odds and get what’s inside your head and heart on paper and get it published!

Develop Instant Credibility: Write a Book!

Interestingly enough, publishing a book puts you in an entirely different category. Most authors will tell you that as soon as they got that book published others instantly saw them as smarter and their companies as more credible. They see that you are the expert you said you are, because look, you wrote a book! Think about it from your clients’ point of view, who are they going to inherently trust more, the person who just tells them this is the best service or the person who wrote the book on that service? There is an assumption in our society that if you wrote a book about it, you naturally must be the authority on it. So make that work for you, beat the odds, and write a book about the services or products you sell.

Writing a Book Opens Doors for Speaking Engagements

You are more likely to get speaking engagements at events or talk and radio show appearances if you have a book published. Why you might ask…. yep… you guessed it: You published a book, you’re an expert! Are you catching the trend yet?

Publishing Your Book is A Powerful Content Marketing Tool

Consumers are devouring content at ever increasing rates. The content from your book makes great material for your blogs, social media posts, vlogs, and so much more. The reverse can also be true. If you’ve already been blogging for a while on topics you are an expert on; you probably have enough content for a book. The average non-fiction self-help or how-to book is between 40,000-50,000 words or 160 to 220 pages. So take a look at your blogs, you may have most of what you need for a book already!

Use Your Book to Educate

This might seem obvious: isn’t that what books are for, to educate? But bear with me for a minute. Your book can be a powerful lead generation tool and educate at the same time. Say you offer classes in the area around which to do business. Anyone who attends a series of your classes or even just one class could receive a copy of your book. It adds value to your classes and is now a source of continuing education for the attendee. It also has your contact information in it, or should. As they read more and learn more about what you do and how you do it, they can see more value in the services or product you provide.

The scenario also works for new clients. Give them a signed copy of your book. True, you might be losing money on the book its self, but the value it adds to your company if your client reads it and becomes more educated, is invaluable. Additionally, the client is exposed to other services you offer, perhaps in a slightly different area than what they initially hired you to do. Now you have the opportunity for an additional sale because the client knows you have the expertise to help them with other problems they need solutions to.

If you don’t have landing pages, you should. Using a print on demand service, you can give away books that again are loss leaders but have great value as lead generation tools.

Your Published Book Can be an Income Stream

There are more avenues than ever to sell you book online. Your book sales have the potential to be a revenue stream all in of themselves. Social media and places like Amazon provide outlets to sell even your self-published book. Keep in mind, you can’t just publish it and hope people will magically find it and buy it. You have to invest some time marketing your published book. With some elbow grease, the opportunities to make money as a published author are more attainable for the average person than ever before. Additionally, as you get more speaking engagements and do classes, you can always have copies of the book for sale in the back of the room.

While most of the benefits of writing and publishing a book result in intangible benefits like additional quality leads, charging higher rates, and landing better quality speaking opportunities, it is also worth noting you shouldn’t over look the tangible benefit. In 2006, the Wellesley Hills Group, a marketing consultancy, did a survey of 200 business-book authors. Mike Schultz, the principal of the firm, commented that:

“It may sounds obvious, but the biggest find was that authors who sold more than 10,000 copies of their books were much more satisfied with how the effort paid off than were those who sold fewer than 10,000. Those who sold 20,000 copies of higher were off the charts in their enthusiasm.”

Writing Your Own Book is a Good Investment

Schultz also commented saying:

“The vast majority of the authors we surveyed, 96%, said they did realize a significant positive impact on their business from writing a book and would recommend the practice.” 

So while there are some qualifiers, the book needs to be well written, design attractively and engaging, there is potential for positive return on your investment that goes far beyond the book sales themselves. Making the time to write and publish a book increases the value of the products or services you sell as well as your company’s earning potential. Your published book increases brand equity and opens doors. To do this you must be committed to the process of writing, publishing, and marketing you book.

What then is holding you back? Go out and get started writing! There is no time like the present.